Legal and Account Access – Frequently Asked
Yes. When you open your account and request your first withdrawal, we ask for identity confirmation and a test deposit to your registered payment method. This step takes minutes and protects your account from fraud. After verification, all future withdrawals to DANA, OVO, GoPay or QRIS clear without re-verification unless you change the payment method.
We retain account records for 24 months after account closure for tax, regulatory and dispute purposes. Personal data such as your email and payment history is kept in encrypted form. Where local law permits, you may request partial deletion of non-essential data by contacting support with your account ID.
Yes. Open your Account Settings, go to Privacy and Preferences, then select Download My Data. We compile your profile, login history, deposit and withdrawal records, and email logs into a file within 5 business days. You may also request this via live chat or email for immediate assistance.
Contact our support team with your transaction ID and payment method. For DANA, OVO, GoPay or QRIS deposits that do not reflect in your account within 10 minutes, we investigate with the payment provider and reimburse you within 2 business days. Withdrawals are verified before processing; contact us immediately if you see an unauthorized request.
No. Your QRIS, OVO, DANA and GoPay credentials are stored securely on our platform and never shared with third parties for marketing or advertising. We only share transaction data with payment processors to settle your deposits and withdrawals, and with authorities where local law requires.
You may close your account at any time through Account Settings under Preferences. Closing your account stops all login and withdrawal access immediately. Your data is retained for 24 months per regulatory requirements; after that, non-essential personal information is deleted. Dispute records are kept longer where law permits.
We use session cookies to maintain your login and functional cookies to save your lobby preferences, such as favourite games or display language. You can clear cookies from your browser settings at any time without losing your account. Your account data remains stored on our servers independently of your device cookies.
