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Your Account, Our Terms – What You Need to Know

When you open an account at walettoto, you're entering an agreement that protects both you and the platform.

Account registration & verificationDeposit and withdrawal rulesResponsible play boundariesDispute resolution steps
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walettoto Your Account, Our Terms – What You Need to Know
GET HELP FAST

How to Contact Us About Your Terms

Our support team is available to answer questions about these terms, help you understand your rights, or resolve a concern.

Live Chat Available 24/7 in the account menu.
Email Support Send details to our support inbox and expect a reply within 4 business hours.
In-App Notifications Policy updates and account changes are sent to your registered phone number and email.
YOUR DATA SECURITY

How We Handle Your Information and Account

Your account data, payment history and personal information are protected by encryption and stored securely.

Data Encryption

All login credentials, payment details and account balances travel over secure HTTPS connections.

Account Verification

We verify your identity via phone number, email and (for large withdrawals) submitted photo ID.

Cookie Policy

Session cookies keep you logged in and remember your game preferences.

Data Retention

Transaction records are kept for the period required by local law.

Third-Party Sharing

We share deposit and withdrawal details with payment partners (DANA, OVO, GoPay, QRIS) only to process your transaction.

Data Access & Export

Request a copy of all your personal data through support.

Answers to Questions About Our Terms

Read through these common questions to understand how our terms affect your account, your deposits, and your rights as a player.

Minor breaches may result in a warning or account restrictions (e.g., temporary suspension of withdrawals). Serious violations such as fraud or use of multiple accounts can lead to permanent closure and forfeiture of funds. We'll notify you of the violation and the action taken.

Yes, you can close your account anytime through settings or by contacting support. Your account balance is transferred to your verified payment method within 3–5 business days, depending on whether you used DANA, OVO, GoPay, QRIS or bank transfer.

Deposit and withdrawal limits depend on your payment method and account age. Most players in Medan and across Indonesia can deposit from Rp 10,000 to Rp 50,000,000 per day. Withdrawal limits are verified after your first successful deposit.

Contact support immediately with a screenshot and transaction ID. We investigate all disputes within 48 hours. If an error is found (e.g., double charge or missing deposit), we correct it and notify you of the outcome.

Transaction and account records are retained for the period required by local law to comply with regulations. Personal data (name, email, phone) is securely deleted within 90 days of closure, except where legal retention applies.

No. Your account is personal and non-transferable. You are legally responsible for all activity under your account. If you suspect unauthorized access, change your password immediately and contact support to review recent activity and secure your account.

We update terms occasionally to reflect legal changes or platform improvements. You'll receive notice via email and in-app notification at least 14 days before changes take effect. Continued play means you accept the updated terms.

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